Delivery & Returns

Delivery & Returns
All orders are sent via Royal Mail
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
An item isn’t right for you or no longer needed? No problem! So long as the product is still in mint condition, you are welcome to return this to us within 30 days of purchase. (Please see the FAQ below if you receive an item that is damaged or faulty upon arrival as we have a slightly different procedure.)

Reasons for Returning
1. The product wasn’t as you hoped / expected.
2. The product was bought as a gift for someone and they didn’t like it.
3. You don’t need that product any more.

Return Instructions
should an item not be as your imagined, please return to us in the same condition that you received it, well packaged for the journey for a refund or alternative. When returning unwanted goods, please note that we do not normally refund postage costs.

Our Return Address – Please include your name and order number in your return parcel
FAO Returns, Dawns Holistic Shop
Once your items have been refunded, we will email you to let you know.

Please Note
In the interest of hygiene and for your protection, we cannot accept returns of earrings or beauty products unless the items are of unsatisfactory quality, damaged, or unfit for purpose. If you require advice on returning items, please contact us.